PRIVACY POLICY

Last Updated: 24 March 2025

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Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our website and services. By using our website, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We collect various types of personal information in order to provide you with our services, improve your experience, and comply with legal obligations. The types of personal information we collect include:

• Personal Information: When you create an account, book a property, or inquire about our services, we may collect information such as your name, email address, phone number, payment details, and billing information.

• Usage Data: We collect data about your interactions with our website, such as IP addresses, device types, browser types, pages visited, and time spent on the site. This helps us improve our website and user experience.

• Cookies & Tracking Technologies: We use cookies and similar tracking technologies to analyze website traffic, personalize content, and offer targeted advertising. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To process your bookings, manage properties, and communicate with you regarding your reservations or inquiries.

• To Improve Our Website and Services: To monitor website performance, improve functionality, and enhance the overall user experience.

• To Communicate with You: To send you information related to your bookings, promotional offers, and important updates regarding our services.

• To Personalize Your Experience: To offer tailored content, recommendations, and advertisements that may be of interest to you.

• To Comply with Legal Obligations: To meet regulatory, legal, or contractual obligations, including payment processing and tax reporting.

3. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes using secure encryption methods for data transmission, firewalls, and access controls to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers (such as payment processors, booking platforms, or maintenance companies) who assist us in providing our services. These service providers are obligated to protect your information and use it solely for the purpose of fulfilling their services.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests from governmental authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change by updating this Privacy Policy.

5. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data, including the right to:

• Access: Request access to the personal information we hold about you.

• Rectification: Request correction of inaccurate or incomplete information.

• Deletion: Request the deletion of your personal information, subject to certain conditions.

• Object: Object to the processing of your personal data for marketing purposes.

• Data Portability: Request a copy of your personal data in a structured, commonly used format for transfer to another service provider.

To exercise any of these rights, please contact us using the contact information provided below.

6. Third-Party Websites

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: concierge@luwii.com
Address: 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914